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If you are intending to support Weston Hospicecare’s 2020 COMMUNITY CHRISTMAS CARE APPEAL, click here.
Read our privacy policy by clicking here.
To make a general donation please fill in the form below.
This Privacy Policy explains what information we collect about you, how we store this information, how long we retain it and with whom and for which legal purpose we may share it. To find out more about our Privacy Notice, please read the relevant sections below:
We are a hospice based at Uphill in Weston-super-Mare, providing a range of palliative and end-of-life care services to the communities of Weston-super-Mare and surrounding towns and villages within North Somerset and Sedgemoor, covering an area of approx. 450 square kilometres and a population of approx. 170,000 people.
Our Clinical services include a 10-bed in-patient unit, a team of hospice community nurse specialists caring for patients at home, day hospice services (for out-patients), a family support team providing practical assistance, bereavement support and spiritual care to the family setting, physiotherapy and occupational therapy, and complementary therapies.
The hospice is funded via a minority (20%) NHS grant, with the majority of our income achieved via our network of retail shops, our charitable fundraising activities and financial support from the communities we serve. We employ around 145 full-time and part-time staff, and we have an active volunteer base of around 600 volunteers.
Weston Hospicecare is a UK company, limited by guarantee, and registered with the Charity Commission of England and Wales under number 900328. We are registered with, and inspected by, the Care Quality Commission. We are registered with the Fundraising Regulator and subject to its code of fundraising practice. The Hospice is registered with the Information Commissioner’s Office (ICO) as a Data Controller with registration number Z5035102, and as such we comply with the Data Protection Act (2018) and the General Data Protection Regulations (EU: 2016/679). Our Lottery is licenced by North Somerset Council and regulated by the Gambling Commission.
We collect, hold and use your personal information to enable us to run our Hospice effectively and to interact with you appropriately, including:
Information is held either digitally on computer and disk storage, or as hardcopy paper records, or both.
Personal information is stored both in paper (hardcopy) and electronic (computer disk) forms.
Patient and service users’ personal information is held for specified periods of time as set out in the NHS Records Management Code of Practice for Health and Social Care, and National Archives Requirements. In addition, everyone working for the NHS (and at independent H&SC organisations which are wholly or partly commissioned by the NHS and regulated by the Care Quality Commission) must comply with the Common Law Duty of Confidentiality and related national and professional standards and requirements. Accordingly, we have a duty of care to:
We take the security of your personal information seriously. Information technology safeguards such as firewalls, anti-virus software and encryption are employed to keep digital data safe and protected against unauthorised disclosure access and damage. Related Hospice policies and procedures maintain security of hard copy documents, and regulate access to digital documents via individual login credentials, password controls and hierarchy of permissions.
Retention of personal information
We will keep your personal data only as long as necessary for the purpose it was collected, and to comply with relevant legislation.
Destruction of personal data which has expired or for which we no longer have a compelling justification to retain, is achieved via shredding of paper documents by an accredited waste destruction company, and by wiping of data disks prior to secure disposal in the case of digital documents.
The appropriate contact persons and details are provided below:
Patients &
service users &
Clinical complaints Clinical IG Lead /
Caldicott Guardian Director of Patient Services, Weston Hospicecare,
28 Thornbury Road, Uphill, Weston-super-Mare, BS23 4YQ.
Tel. 01934-423900
Email: MedSecs-Admin@westonhospicecare.org.uk
Staff & applicants
for employment Human Resources HR Manager, Weston Hospicecare,
28 Thornbury Road, Uphill, Weston-super-Mare, BS23 4YQ.
Tel. 01934-423900
Email: hr.admin@westonhospicecare.org.uk
Volunteers Volunteer
Department Training & Volunteer Manager, Weston Hospicecare,
28 Thornbury Road, Uphill, Weston-super-Mare, BS23 4YQ.
Tel. 01934-423900
Email: volunteer@westonhospicecare.org.uk
Supporters, donors,
event participants Fundraising
Department Supporter Care Team, Weston Hospicecare,
28 Thornbury Road, Uphill, Weston-super-Mare, BS23 4YQ.
Tel. 01934-423900
Email: supporter.care@westonhospicecare.org.uk
Complaints
(non-Clinical) Hospice IG Lead Chief Executive, Weston Hospicecare,
28 Thornbury Road, Uphill, Weston-super-Mare, BS23 4YQ.
Tel. 01934-423900
C/o Email: louisa.clark@westonhospicecare.org.uk
There are two principle legal bases for our processing of your personal information:
Consent
Consent means that you have clearly and specifically provided your permission for the Hospice to contact you in a certain way, or ways, and have provided your personal information to us on a positive opt-in basis.
Note: some services in the Hospice provide an option to communicate with supporters via email. Please be aware that the hospice cannot guarantee the security of information contained within emails whilst in transit, and by consenting to this means of communication you are accepting this risk.
Legitimate interests
Legitimate interests means we have a reasonable and compelling justification to process personal information in the pursuit of our charitable objectives, thereby enabling us to run our charity effectively, but only where your personal data is used in ways you might reasonably expect and any impact on your privacy is minimal and predictable, and where those objectives cannot realistically be achieved through other means than processing of personal information.
The legitimate interests may be our own interests, a third party’s interests, or indeed your own interests.
When relying on legitimate interests as the legal basis for processing your personal data we make sure to consider and balance any potential impact on you (both positive and negative), and your rights and interests under data protection laws. Our legitimate interests do not automatically override yours and we will not use your information for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted by law to do so.
The personal information we collect, hold and use is always kept to the minimum data necessary to achieve the specific purpose required, and therefore varies depending on why you are providing it.
Personal information may be collected verbally whether by telephone or face-to-face, electronically such as via online forms or by email, or on paper such as forms you complete and submit or letters.
Examples of the types of information we may collect from you are listed below, noting that for most purposes the personal information collected would be just a small subset of these:
Personal information may come to us directly or indirectly:
Directly
Personal information comes to us directly when for example you:
Indirectly
Personal information comes to us indirectly when for example you:
Weston Hospicecare promises never to share your personal data with any third party for their own marketing purposes, and never to sell your personal data.
We may need to share your information with selected service providers who help us to deliver against our fundraising activities and appeals – such providers are classified as ‘data processors’ who will only act under our specific instructions, are subject to pre-contract due diligence and contractual obligations containing strict data protection clauses. We do not allow these organisations to use your data for their own purposes or to disclose it to third parties, and we will take all reasonable care to ensure that they keep your data secure.
We are required to share our employees’ personal data with supporting organisations such as our employee pension providers and occupational health advisors, as well as HMRC and the Office for National Statistics. Hospice staff are referred to our Employee Privacy Notice for more information.
Very occasionally, the Hospice may be required by law to share personal data with privileged organisations such as the Police, regulatory bodies and legal advisors, or where urgent matters of care and/or safeguarding override other interests. In such cases we will always act proportionately and with maximum discretion.
Sharing of personal data for clinical care
In accordance with NHS guidance, the Hospice has an appointed Caldicott Guardian (CG); this is a senior member of our clinical staff who is registered as our CG, attends specific training annually, responsible for maintaining patient confidentiality and enabling appropriate sharing of clinical data with other health and social care providers involved in the care and support of our patients and service users.
Members of the Hospice team looking after you may need to share your personal information with each other and with other healthcare professionals such as nurses, doctors, therapists, pharmacists, clerical support staff, and medical students/trainees.
Please also refer to the information leaflet entitled “How do we use your information?” which is provided to new patients upon referral to the Hospice.
If we need to use your information for any reasons other than those described within this Privacy Notice, we will first consult you and ask for your explicit consent.
The Data Protection Act (2018) and related legislation gives you certain rights, including the right to:
How to raise a complaint
To raise a complaint about how we have handled any aspect of your personal data, please contact one of the Hospice’s Information Governance (IG) Lead persons:
The Information Commissioner’s Office (ICO) is the body that regulates the Hospice under prevailing data protection legislation.
For definitive advice on all matters pertaining to information governance and your personal data, please refer to the ICO. In particular, if you have made a complaint against the Hospice and you are not satisfied with our response or the way in which your complaint is being handled, please refer the matter to the ICO.
Information Commissioner’s Office,
Wycliffe House, Water Lane,
Wilmslow, Cheshire,
SK9 5AF.
Tel: 0303-1231113 (local rate) or 01625-545745 (if you prefer to use a national rate number)
Fax: 01625-524510
Email: casework@ico.org.uk
Website: https://ico.org.uk/
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If you are intending to support Weston Hospicecare’s 2020 COMMUNITY CHRISTMAS CARE APPEAL, click here.
Read our privacy policy by clicking here.
To make a general donation please fill in the form below.