Your concerns are very important to us, and appended below you will find instructions for how to report your concern in total confidence with your identity protected (unless there is an over-riding and urgent safeguarding issue where your personal welfare is at stake).
Your Speak Up guardians is Sue Phillips
They will always respect your anonymity whilst providing a safe space for you to raise any issues within or indeed outside your working environment.
We have launched our new Champions who will be supported by our Freedom to Speak Up Guardian. The Champions’ role is to support our Guardian and be another set of ears for staff to speak to with any concerns at work, they are impartial and confidential, offering encouragement and signposting to the appropriate avenue for colleagues.
Our new Champions are:
Sue Jones and Clare Waddy, who we thank for taking on this role to enable us to continue to improve our open culture.
Making speaking up business as usual will enhance all of our working lives and improve the quality and safety of care. Listening and acting upon matters raised means that Freedom to Speak Up will help us to be the best place to work.
Find out more from www.nationalguardian.org.uk
Speaking up is for everyone.
Everyone is encouraged to Speak Up if something is not quite right or can be improved.
Everyone should Listen Up when someone speaks up to them. When someone speaks up to you, say ‘thank you’, respond appropriately and escalate matters where needed so that the right actions can be taken.
And leaders should ensure that they Follow Up and use the information and intelligence that speaking up brings for learning and improvement.
The National Guardian’s Office, in association with Health Education England, has developed an e-learning package which is freely available for anyone, wherever they work. You can access it here:https://www.e-lfh.org.uk/programmes/freedom-to-speak-up/
The first module, Speak Up, available for all workers, describes what speaking up is and why it is important. The second session, Listen Up, is aimed at managers at all levels and focuses on listening and understanding the barriers to speaking up. The final module, Follow Up, aimed at senior leaders is coming soon.
We would encourage you to complete this e-learning and make a Speak Up Pledge to show how you support speaking up, listening up and following up in our work.