Coronavirus (COVID-19) Information

During these unprecedented times, Weston Hospicecare is prioritising the safety of its patients, volunteers and staff and has taken appropriate action to do so. 

Clinical staff are still delivering essential care to those with life-limiting conditions on-site at Jackson-Barstow House and are comparing notes with other medical professionals.

For the latest guidance from Weston Hospicecare’s clinical and family support teams, please explore this page.

Our latest coronavirus statement

*Last updated* 4.22pm, 01/07/2020

To date, Weston Hospicecare (the hospice) has taken necessary action to protect patients, their families, clinical staff, volunteers and support staff in response to the unprecedented challenges posed by the coronavirus (COVID-19) outbreak. We are constantly following Public Health England and NHS England guidelines and we are acting upon that advice to protect our patients.

The hospice has suspended day services, instructed the community nurse specialists to increase telephone screening before carrying out any vital home visits and equipped non-clinical staff to work from home.

As of 1 July, Weston Hospicecare’s stance on IPU visiting is…

The health and wellbeing of our patients, staff, communities and individuals remain our priority. 

Following NHS guidance, Weston Hospicecare will now allow two visitors who are close contacts, family members or someone important to the patient.  However, social distancing is to be maintained throughout the visit.  

If you have any COVID-19 symptoms you should not visit. 

Visitors will be expected to wear a mask at all times and until the patient has a negative COVID-19 test, we will also expect you to wear gloves and aprons.

Visiting times are now from 2-8pm, but we are aware that every situation is unique and our staff will be happy to discuss each case individually. 

We’d urge anyone with any questions about visiting to please call the hospice on 01934 423900.  Any visitors to the unit are at the discretion of the nurse in charge.

We are still currently asking that all visitors enter the hospice through the patio door of the room of the person they are visiting. On arrival, please press the silver intercom button next to the ambulance entrance doors.

Someone will speak to you via the intercom as soon as possible, and give you instructions on entering the garden via the side gate. Where necessary, we will bring you gloves and apron at the ambulance entrance doors, but we would ask you if possible to supply your own face masks.

Where it is possible, we will do our very best to help with supporting video calls to your loved one, and this should be discussed with the hospice team. 

We know this is a difficult times, especially in these extraordinary circumstances, and we appreciate your understanding and cooperation.

Weston Hospicecare is:

– Continuing to care for patients with a life-limiting or terminal illness

– Implementing processes to prevent the coronavirus from reaching Jackson-Barstow House to protect patients, key working staff, visitors, volunteers and support staff.

– Where possible, instructing all non-clinical staff to continue working from home.

– Working tirelessly to generate revenue through virtual fundraising and live events, where possible.

– Where safe and feasible, opening shop sites for trading and to accept donations. For more information, click here.

What to do if you have symptoms

Stay at home for 7 days if you have either:

  • A high temperature
  • A new continuous cough

If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.

This will help to protect others in your community while you are infectious.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

Testing for coronavirus is not needed if you’re staying at home.

Click here for the latest advice from Public Health England.

NHS Advice

NHS 111 Online – general advice and symptom checker

Bereavement and Emotional Support during COVID-19

From our Family Support Team

Funeral Guidance during COVID-19

From our Family Support Team

Virtual Therapy Sessions by Complementary Therapist Alison Bailey:

In need of someone to talk to? Or know someone who does?

Read here about how our excellent Family Support Team can help if you, or a family member or friend, is lonely.

Please see the links below for national guidance/resources:

Click here for NICE COVID-19 rapid guideline: Managing symptoms (including at the end of life) in the community.

Click here for RCGP Resource Hub for ELOC in COVID-19

Our Chaplain’s Thought of the Day

Useful resources from Weston Hospicecare’s Chaplain:

Click here for useful information from CRUSE bereavement service for people arranging a funeral and grieving the death of a loved one at this difficult time.

An invitation to join an Act of Commemoration, click here for details.

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    By ticking the "Yes" box, I agree I would like Weston Hospicecare to reclaim the tax on all qualifying donations I have made, as well as any future donations, until I notify them otherwise. I understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year I may be asked to pay any difference. I understand that Weston Hospicecare will reclaim 25p of tax on every £1 that I give.

    What is Gift Aid?

    Gift Aid does not cost you a penny more, but can add an additional 25p to every £1 you donate. When Weston Hospicecare receives a donation from a UK taxpayer, we're entitled to claim an amount of tax (calculated at the basic rate of income tax in that year) paid on that donation. Once you have given your permission for us to do this on your behalf, there is no need for you to do anything else.

    All that is required is that you must be a taxpayer and that would have paid or will pay sufficient Income and/or Capital Gains Tax to cover all the Gift Aid claimed on all your donations in that tax year. Please note that it is your responsibility to pay any difference.

    The amount of tax we claim will be 25% of the total value of your donations in that tax year. Furthermore, if you are a higher taxpayer, you are also entitled to claim the difference between the basic rate which we will claim and the amount of tax you have actually paid. For further details on how you can do this, please contact your tax office. If your tax situation changes and your gifts will no longer be eligible for the Gift Aid scheme please contact us and we will amend your record accordingly.

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